We would love to hear from you. Whether you have a question, found a bug, have a feature idea, or need help with a privacy request, get in touch and we will reply as soon as we can.
What to contact us about
- Support: help setting up or running a tournament.
- Feedback and ideas: tell us what would make ChessHost better.
- Bug reports: let us know if something is not working.
- Privacy requests: ask us to remove account or tournament data. See our Privacy Policy.
- Advertising and partnerships: general business enquiries.
Response time
ChessHost is run by a small team, so please allow a few business days for a reply. We read every message.
Quick answers before you email
Many questions are already answered on the site, so you may not need to wait for a reply at all:
- How pricing works: see the Pricing page. Events up to 9 players are free; larger events use a one-time tournament credit.
- Refunds for credits: covered on the Refund Policy page.
- How to run your first tournament: our free step-by-step organizer guide walks you through the whole event.
- Rounds, timings, and clocks: the free chess tools include a Swiss rounds calculator, a tournament duration calculator, and an online chess clock.
- How Swiss pairings work: explained in plain language in the Swiss pairing system guide.
Frequently asked questions
How do I contact ChessHost support?
Email contact@chesshost.app with a short description of your question or problem. If something is not working, include the tournament name and a screenshot if you can, it helps us find the issue much faster.
How quickly does ChessHost reply to emails?
ChessHost is run by a small team, so please allow a few business days for a reply. We read every message, and urgent tournament-day issues are prioritized.
How do I report a bug in ChessHost?
Email contact@chesshost.app and describe what you did, what you expected to happen, and what happened instead. The device and browser you were using plus a screenshot make the fix much faster.
How do I delete my account or tournament data?
Send a privacy request to contact@chesshost.app from the email address linked to your account and we will remove your account or tournament data. Full details are in our Privacy Policy.
Does ChessHost offer phone or live chat support?
Not at the moment. Email is the fastest way to reach us, and most questions about running a tournament are already answered in the free guides on our blog and the tools pages.
ChessHost is provided free and "as is". To the fullest extent permitted by law, the operator accepts no responsibility or liability for use of the site or anything connected with it. See our Disclaimer and Privacy Policy.